| Description |
xvii, 173 p. : ill. |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. |
| Reproduction |
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. |
| Subject |
Public service employment -- United States -- Psychological aspects.
|
|
Crisis management -- United States.
|
| Genre/Form |
Electronic books.
|
| Added Author |
Guy, Mary E. (Mary Ellen)
|
|
Newman, Meredith A., 1949-
|
|
ProQuest (Firm)
|
| ISBN |
9780765625182 (hardcover : alk. paper) |
|
9780765625205 (electronic bk.) |
|
