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Author Mastracci, Sharon H., 1968-

Title Emotional labor and crisis response [electronic resource] : working on the razor's edge / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman.

Imprint Armonk, N.Y. : M.E. Sharpe, 2012.


Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Description xvii, 173 p. : ill.
Bibliography Includes bibliographical references and index.
Contents Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject Public service employment -- United States -- Psychological aspects.
Crisis management -- United States.
Genre/Form Electronic books.
Added Author Guy, Mary E. (Mary Ellen)
Newman, Meredith A., 1949-
ProQuest (Firm)
ISBN 9780765625182 (hardcover : alk. paper)
9780765625205 (e-book)

Available items only