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Author
Barlow, Janelle, 1943-
Title
Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson.
Imprint
San Francisco, Calif. : Berrett-Koehler Publishers, c2000.
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Call No.
OPAC Message
Status
Axe 2nd Floor Stacks
658.812 B249e
---
Available
Description
xviii, 310 p. : ill. ; 24 cm.
Bibliography
Includes bibliographical references and index.
Subject
Customer services.
Added Author
Maul, Dianna, 1950-
ISBN
1576750795
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