| Edition |
Second edition. |
| Description |
1 online resource (360 pages) : illustrations |
|
text rdacontent |
|
computer rdamedia |
|
online resource rdacarrier |
| Note |
Revised edition of the authors. |
| Contents |
Acknowledgments -- Interpersonal conflict causes and patterns -- Conflict in everyday life -- Conflict management theories -- Competitive and cooperative conflict approaches -- Causes of conflict -- How sex/gender, race, culture, and generation affect conflict -- How power, trust, and humor affect conflict -- Conflict management skills -- Listening and seeking information -- Conflict style and emotional intelligence -- Negotiation -- Conflict assessment -- Conflict in specialized circumstances -- Bullies and difficult people -- Mediation and other conflict interventions -- Managing the aftermath: anger, apology, forgiveness, and reconciliation -- Conflict in context -- Families and conflict -- Conflict in intimate relationships -- Conflict in the workplace -- Conflict and social media -- Appendix -- Glossary. |
| Note |
Description based on print version record. |
| Subject |
Conflict management.
|
|
Problem solving.
|
|
Interpersonal relations.
|
| Genre/Form |
Electronic books.
|
| Added Author |
Reese, Melanie, author.
|
| Other Form: |
Print version: McCorkle, Suzanne. Personal conflict management : theory and practice. New York : Routledge, 2018 9781138210981 |
| ISBN |
9781138210981 (hardback) |
|
9781138210998 (pbk.) |
|
9781315453804 (e-book) |
|
