Kids Library Home

Welcome to the Kids' Library!

Search for books, movies, music, magazines, and more.

     
Available items only
Print Material
Author McDonald, Courtney Greene.

Title Putting the user first : 30 strategies for transforming library services / by Courtney Greene McDonald.

Publication Info. Chicago : Association of College and Research Libraries, a division of the American Library Association, 2014.

Copies

Location Call No. OPAC Message Status
 Axe 3rd Floor Stacks  025.5 M145p 2014    ---  Available
1 copy being processed for Axe Acquisitions Order.
Description 104 pages : illustrations ; 18 cm
text txt rdacontent
unmediated n rdamedia
volume nc rdacarrier
Bibliography Includes bibliographical references and index.
Contents Admit -- Define -- Observe -- Notice -- Serve -- Obsess -- Sift -- Ask -- Curate -- Escape -- Evaluate -- Pretend -- Prioritize -- Stop -- Connect -- Care -- Listen -- Translate -- Polish -- Test -- Fail-cheerfully! -- Raid -- Anticipate -- Smile -- Defuse -- Sketch -- Engage -- Play -- Converse -- Leap.
Summary User experience is everywhere. From your library's website to the signage by the elevators, everything contributes to the overall user experience of our patrons. Just one simple idea can transform your library: put the user first. But as you likely already know, just because something's simple doesn't mean it's easy. How best to identify, implement, and evaluate user-driven changes in order to improve physical and virtual services? The good news is that even small changes can make big headway. Putting the User First: 30 Strategies for Transforming Library Services will give you 30 hands-on strategies and practical suggestions to enable you to begin transforming your library, library services, and even your personal practice to be more responsive, effective and user-centered today.
Subject Public services (Libraries)
Academic libraries.
Academic libraries. (OCoLC)fst00794997
Public services (Libraries) (OCoLC)fst01083042
ISBN 9780838987322 (pbk. ; alk. paper)
083898732X (pbk. ; alk. paper)
Standard No. 40024266296

 
    
Available items only