Includes bibliographic references (p. [285]-287) and index.
Contents
Part I : Defining the eProcess edge -- From Internet innovation to eProcess execution -- Why process matters -- Redefining "Process" for the Internet era -- Part II : The relationship imperative -- Value networks : targeting eCommerce relationships -- Defining relationships : touch and texture -- Valuing and sourcing eProcess capabilities -- Part III : Delivering eProcess results -- Embedding business rules in software -- Out-tasking and in-sourcing -- Be exceptional : people plus process plus technology -- Managing an eCommerce business.
