Entering the presidency / Judith Block McLaughlin -- Establishing key relationships / Roger H. Martin -- Surviving and thriving / Sue A. Cox -- Confronting value conflicts / Paul G. Risser -- Assuming the bully pulpit / Rita Bornstein -- Finding a balance / Milton A. Gordon, Margaret F. Gordon -- Developing a vision / Claire Gaudiani -- Demystifying the presidency / Robert Hahn -- Afterword: reflections on the college presidency / David Riesman.