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Title
Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice / guest editors, associate professor Francesco Polese, associate professor Cristina Mele and professor Evert Gummesson.
Publication Info.
[Bradford, England] : Emerald, [2015]
[2015]
Connect to
Available to Pittsburg State University patrons only.
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Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (124 pages) : illustrations.
text rdacontent
computer rdamedia
online resource rdacarrier
Series
Journal of Service Theory and Practice, 2055-6225 ; Volume 25, Number 2
Bibliography
Includes bibliographical references at the end of each chapters.
Note
Description based on online resource; title from PDF cover (ebrary, viewed April 27, 2015).
Subject
Customer services -- Management.
Customer services -- Management -- Congresses.
Genre/Form
Electronic books.
Added Author
Polese, Francesco, editor.
Mele, Cristina, editor.
Gummesson, Evert, editor.
Other Form:
Print version: Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice. [Bradford, England] : Emerald, c[2015] 239 pages Journal of Service Theory and Practice ; Volume 25, Number 2 9781785600487
ISBN
9781785600487
9781785600494 (electronic bk.)
Available items only