Includes bibliographical references (p. 217-224) and index.
Contents
Cautious cars and cantankerous kitchens: how machines take control -- The psychology of people & machines -- Natural interaction -- Servants of our machines -- The role of automation -- Communicating with our machines -- The future of everyday things -- Afterword: The machine's point of view.
Summary
Don Norman points out what is going wrong with the wave of products just coming on the market and some that are on drawing boards everywhere - from 'smart' cars and homes that seek to anticipate a user's every need to the latest automatic navigational systems.
