Description |
xi, 322 p. : ill. ; 24 cm. |
Note |
Includes index. |
Contents |
Measurement and management in the information age -- Why does business need a balanced scorecard? -- Pt.1. Measuring business strategy -- Financial perspective -- Customer perspective -- Internal-business-process perspective -- Learning and growth perspective -- Linking balanced scorecard measures to your strategy -- Structure and strategy -- Pt.2. Managing business strategy -- Achieving strategic alignment: from top to bottom -- Targets, resource allocation, initiatives, and budgets -- Feedback and the strategic learning process -- Implementing a balanced scorecard management program -- Appendix: building a balanced scorecard -- Index. |
Subject |
Industrial productivity -- Measurement.
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Strategic planning.
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Organizational effectiveness -- Evaluation.
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Added Author |
Norton, David P.
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ISBN |
0875846513 (alk. paper) |
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