| Description |
xi, 322 p. : ill. ; 24 cm. |
| Note |
Includes index. |
| Contents |
Measurement and management in the information age -- Why does business need a balanced scorecard? -- Pt.1. Measuring business strategy -- Financial perspective -- Customer perspective -- Internal-business-process perspective -- Learning and growth perspective -- Linking balanced scorecard measures to your strategy -- Structure and strategy -- Pt.2. Managing business strategy -- Achieving strategic alignment: from top to bottom -- Targets, resource allocation, initiatives, and budgets -- Feedback and the strategic learning process -- Implementing a balanced scorecard management program -- Appendix: building a balanced scorecard -- Index. |
| Subject |
Industrial productivity -- Measurement.
|
|
Strategic planning.
|
|
Organizational effectiveness -- Evaluation.
|
| Added Author |
Norton, David P.
|
| ISBN |
0875846513 (alk. paper) |
|
