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Author
Bell, Chip R.
Title
Wired and dangerous [electronic resource] : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.
Imprint
San Francisco : Berrett-Koehler Publishers, c2011.
Connect to
Available to Pittsburg State University patrons only.
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Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
vii, 248 p. : ill.
Bibliography
Includes bibliographical references and index.
Contents
pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject
Customer relations.
Customer services.
Customer loyalty.
Internet.
Genre/Form
Electronic books.
Added Author
Patterson, John R. (John Rice), 1951-
ProQuest (Firm)
ISBN
9781605099750 (pbk. : alk. paper)
9781605099774 (e-book)
9781605099767 (e-book)
Available items only
