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Title
Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay and Surya Poudel.
Publication Info.
Newcastle upon Tyne, England : Cambridge Scholars Publishing, 2015.
2015
Connect to
Available to Pittsburg State University patrons only.
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Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (283 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Bibliography
Includes bibliographical references at the end of each chapters.
Note
Description based on online resource; title from PDF title page (ebrary, viewed June 17, 2016).
Subject
Customer services -- Management.
Service industries -- Customer services.
Service industries -- Case studies.
Genre/Form
Electronic books.
Added Author
Altinay, Levent, editor.
Poudel, Surya, editor.
Other Form:
Print version: Enhancing customer experience in the service industry : a global perspective. Newcastle upon Tyne, England : Cambridge Scholars Publishing, c2015 vi, 277 pages 9781443884969
ISBN
9781443884969
9781443886192 (electronic bk.)
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