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Author
Pupo, Raul.
Title
America's service meltdown [electronic resource] : restoring service excellence in the age of the customer / Raul Pupo.
Imprint
Santa Barbara, Calif. : Praeger/ABC-CLIO, c2010.
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Available to Pittsburg State University patrons only.
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Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
xxiii, 167 p.
Bibliography
Includes bibliographical references (p. [155]-160) and index.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject
Customer services -- United States.
Customer relations -- United States.
Genre/Form
Electronic books.
Added Author
ProQuest (Firm)
ISBN
9780313386022
0313386021
9780313386039
031338603X
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