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Author Raines, Susan S.

Title Conflict management for managers [electronic resource] : resolving workplace, client, and policy disputes / Susan S. Raines.

Imprint San Francisco : Jossey-Bass, c2013.


Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Edition 1st ed.
Description xxix, 460 p. : ill.
Series The Jossey-Bass business & management series
Jossey-Bass business & management series.
Bibliography Includes bibliographical references and index.
Contents Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Note Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Subject Conflict management.
Interpersonal relations.
Personnel management -- Psychological aspects.
Customer relations.
Conflict management -- Case studies.
Genre/Form Electronic books.
Added Author ProQuest (Firm)
ISBN 9780470931110 (pbk.)
9781118418420 (e-book)

Available items only