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Author
Rao, Ajit, author.
Title
The little book of big customer satisfaction measurement / Ajit Rao, Subhash Chandra.
Publication Info.
Los Angeles, [California] : SAGE, 2012.
2012
Connect to
Available to Pittsburg State University patrons only.
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OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (164 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Bibliography
Includes bibliographical references.
Note
Description based on online resource; title from PDF title page (EBL, viewed December 1, 2016).
Subject
Consumer satisfaction.
Genre/Form
Electronic books.
Other Form:
Print version: Rao, Ajit. Little book of big customer satisfaction measurement. Los Angeles, [California] : Sage, c2012 164 pages 9788132109785
ISBN
9788132109785
9788132111450 (e-book)
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