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Author
Reason, Ben, 1972- author.
Title
Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Lvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan.
Publication Info.
Hoboken, New Jersey : Wiley, 2016.
2016
Connect to
Available to Pittsburg State University patrons only.
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Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (161 pages) : illustrations (some color)
text rdacontent
computer rdamedia
online resource rdacarrier
Note
Includes index.
Description based on print version record.
Subject
Customer services.
Customer relations.
Genre/Form
Electronic books.
Added Author
Lvlie, Lavrans, 1969- author.
Flu, Melvin Brand, 1966- author.
Lai, Wendy, cover designer.
Gates, Melissa, illustrator.
Leeuvan, Wendy Van, editor.
Other Form:
Print version: Reason, Ben, 1972- Service design for business : a practical guide to optimizing the customer experience. Hoboken, New Jersey : Wiley, c2016 xi, 189 pages 9781119176541 2015032743
ISBN
9781119176541
9781118988923
9781118988947 (electronic bk.)
Available items only