Institutional research as decision support / John Rohrbaugh -- Tactical decision making and decision support systems / Joel I. Harmon -- Markov models and reductions in work force / James A. Feldt -- Multiattribute utility models and the tenure process / Anne Taylor McCartt -- Strategic decision making and group decision support systems / Michael Robert McGrath -- Resource allocation models and the budgeting process / Richard G. Milter -- System dynamics models and institutional pricing decisions / Fiona Chen -- The future of decision support systems in institutional research / John Rohrbaugh.