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Print Material

Author

Title Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry.

Imprint

Boca Raton, Fla. : St. Lucie Press, 1999.

Copies

Location	Call No.	OPAC Message	Status
Axe 2nd Floor Stacks	658.562 R733t 1999	---	Available

Edition	3rd ed.
Description	xv, 550 p. : ill. ; 23 cm.
Bibliography	Includes bibliographical references and index.
Contents	Introduction to total quality management -- Leadership -- Information and analysis -- Strategic planning -- Human resource focus -- Process management -- Customer and market focus -- Benchmarking -- Organizing for total quality management -- Productivity, quality, and reengineering -- The cost of quality -- ISO 9000 and ISO 14000: universal standards of quality -- Theory of constraints -- Varifilm case study.
Subject	Total quality management.
	Total quality management -- Case studies.
ISBN	157444266X