Counseling the high-risk student / Jerry J. Snow -- Building a developmental education program / Milton G. Spann, Jr. -- Designing instruction / Barton R. Herrscher -- Focusing on mastery and individualized instruction / Barbara Washburn Mink -- Closing the gap in communication skills / Suanne D. Roueche -- Creating a growth-oriented learning environment / Oscar G. Mink -- Concluding comments / John E. Roueche.