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Author
Heskett, James L., author.
Title
What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
Publication Info.
Oakland, California : Berrett-Koehler Publishers, Inc., 2015.
2015
Connect to
Available to Pittsburg State University patrons only.
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Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (289 pages) : illustrations, tables
text rdacontent
computer rdamedia
online resource rdacarrier
Note
Includes index.
Description based on print version record.
Subject
Customer services.
Service industries -- Management.
Genre/Form
Electronic books.
Added Author
Sasser, W. Earl, author.
Schlesinger, Leonard A., author.
Other Form:
Print version: Heskett, James L. What great service leaders know and do : creating breakthroughs in service firm. Oakland, California : Berrett-Koehler Publishers, Inc., c2015 viii, 275 pages 9781626565845 2015016144
ISBN
9781626565845
9781626565852 (e-book)
9781626565869 (e-book)
Available items only
