| Edition |
1st ed. |
| Description |
xii, 300 p. ; 25 cm. |
| Bibliography |
Includes bibliographical references (p. [285]-289) and index. |
| Contents |
Preface : Six sigma phenomenon -- Why Six Sigma? -- Yellow brick road -- Being better is cheaper -- One company's experience : General Electric 2000 -- Benchmarking : discovering who is really best -- Changing what companies measure : a Six Sigma credo -- Unmasking the hidden factory -- One company's experience : Polaroid flashes back -- Breakthrough strategy -- Measuring performance on the Sigma scale -- One company's experience : how General Electric used Six Sigma to design a multimillion-dollar product -- Implementation and deployment -- Six Sigma players : champions, master black belts, black belts, and green belts -- Six Sigma black belts -- One company's experience : AlliedSignal's journey to Six Sigma -- Six Sigma and the service industry -- Project selection guidelines -- Psychology of Six Sigma -- Preparing an organization for Six Sigma. |
| Summary |
Explanation of "a business process that enables companies to increase profits dramatically by streamlining operations, improving quality, and eliminating defects or mistakes in everything a company does, from filling out purchase orders to manufacturing airplane engines. ... It provides specific methods to re-create the process itself so that defects are never produced in the first place."--Jacket. |
| Subject |
Production management.
|
|
Quality control -- Statistical methods.
|
|
Six sigma (Quality control standard)
|
| Added Author |
Schroeder, Richard (Richard R.)
|
| ISBN |
0385494378 |
|
9780385494373 |
|
