Ch. 1. Therapeutic communication: the foundation of professional practice -- Ch. 2. Gender differences in communication -- Ch. 3. Understanding the effects of self-esteem and body image on communication -- Ch. 4. Emotional reactions to the stress of illness -- Ch. 5. Breaking through barriers to successful communication -- Ch. 6. Encouraging emotional release using touch: cultural implications -- Ch. 7. Encouraging emotional release using humor -- Ch. 8. Encouraging emotional release through tears -- Ch. 9. Therapeutic communication: the foundation of patient education
Ch. 10. Using the problem-solving process to help patients and families make decisions.
