Enhancing campus quality through self-study / Robert H. Chambers -- Assessing the quality of student services / Joseph F. Kauffman -- Assessing the performance of the public relations office / Carol P. Halstead -- Higher education and industry : planning and assessing the new alliance / Susan Powell -- Evaluating the effectiveness of academic libraries and computing facilities / Donald R. Brown, Shirley M. Smith, Robert A. Scott -- Assessing institutional ineffectiveness : a strategy for improvement / Kim S. Cameron -- Concluding notes and further readings / Robert A. Scott.
