Total quality management in higher education / Lawrence A. Sherr, G. Gregory Lozier -- Total quality management goes to community college / Richard D. DeCosmo, Jerome S. Parker, Mary Ann Heverly -- Implementing total quality management in a university setting / L. Edwin Coate -- Assessment and TQM : in search of convergence / Peter T. Ewell -- Overcoming barriers to total quality management in colleges and universities / Robert S. Winter -- Assessing the leadership culture at Virginia Tech / Linda G. Leffel ... [et al.] -- Should institutional researchers and planners adopt TQM? / Deborah J. Teeter, G. Gregory Lozier.
