Introduction to staffing the new workplace -- The new workplace -- Technical and legal standards for staffing : a primer on value-added staffing -- Using job analysis techniques to build a quality success profile -- Human resource planning : preparing for the envisioned quality organization -- Recruiting : putting your quality strategy into action -- Personnel assessment tools : assessing and predicting ability to perform -- Personnel assessment tools : assessing and predicting motivation to perform -- The employment interview : developing structured content -- The employment interview : conducting the interview session -- Developing a quality-oriented workforce -- Selecting and promoting leaders -- Staffing teams -- Emerging issues : downsizing and the contingent workforce -- Staffing the new workplace : best practices and recommendations -- Staffing for quality improvement : a survey of ASQC sustaining member organizations -- The Quality Attributes Inventory -- Firms specializing in recruiting in the quality setting -- Interview questions for key managerial attributes.
