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Author Smith, Ralph F., 1953-

Title Business process management and the balanced scorecard : using processes as strategic drivers / Ralph F. Smith.

Imprint Hoboken, N.J. : John Wiley & Sons, 2007.


Location Call No. OPAC Message Status
 Axe Books 24x7 Business E-Book  Electronic Book    ---  Available
Description 1 online resource (x, 227 pages) : illustrations
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Includes index.
Contents A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
Summary Today's companies are facing perhaps the most competitive period in history, with rising costs and escalating customer demands making it essential for corporations to improve internal processes and focus them on strategic objectives. Failure to do so raises the possibility of being wiped-out by the competition.
Note Print version record.
Subject Workflow -- Management.
Benchmarking (Management)
Performance -- Management.
Strategic planning.
TECHNOLOGY & ENGINEERING -- Industrial Technology.
TECHNOLOGY & ENGINEERING -- Industrial Engineering.
BUSINESS & ECONOMICS -- Production & Operations Management.
Benchmarking (Management) (OCoLC)fst00830291
Performance -- Management. (OCoLC)fst01057835
Strategic planning. (OCoLC)fst01134371
Workflow -- Management. (OCoLC)fst01180406
Genre/Form Electronic books.
Other Form: Print version: Smith, Ralph F., 1953- Business process management and the balanced scorecard. Hoboken, N.J. : John Wiley & Sons, 2007 0470047461 9780470047460 (DLC) 2006020850 (OCoLC)70175010
ISBN 9781119196921 (electronic bk.)
1119196922 (electronic bk.)
9780470102145 (electronic bk.)
0470102144 (electronic bk.)
0470047461 (Cloth)
9780470047460 (cloth ; alk. paper)
Standard No. 9780470047460
AU@ 000042834216
AU@ 000043727069
AU@ 000053220524
AU@ 000062466181
CHNEW 000928426
CHVBK 480085218
DEBBG BV043385423
DEBSZ 396102875
DEBSZ 484924664
NZ1 13069666
YDXCP 2513466

Available items only