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Author Dillman, Don A., 1941-

Title Internet, mail, and mixed-mode surveys : the tailored design method / Don A. Dillman, Jolene D. Smyth, Leah Melani Christian.

Imprint Hoboken, N.J. : Wiley & Sons, 2009.


Location Call No. OPAC Message Status
 Axe 3rd Floor Stacks  300.723 D586i 2009    ---  Available
Edition 3rd ed. / Don A. Dillman, Jolene D. Smyth and Leah Melani Christian.
Description xii, 499 pages : illustrations ; 25 cm
text txt rdacontent
unmediated n rdamedia
volume nc rdacarrier
Note Revised edition of: Mail and internet surveys / Don A. Dillman. 2nd ed. c2007.
Bibliography Includes bibliographical references (pages 458-475) and index.
Contents Turbulent times for survey methodology -- The tailored design method -- Coverage and sampling -- The basics of crafting good questions -- Constructing open- and closed-ended questions -- From questions to a questionnaire -- Implementation procedures -- When more than one survey mode is needed -- Longitudinal and internet panel surveys -- Customer feedback surveys and alternative delivery technologies -- Effects of sponsorship and the data collection organization -- Surveying businesses and other establishments -- Coping with uncertainty.
Summary Now thoroughly updated and revised with information about all aspects of survey research, Internet, Mail, and Mixed-Mode Surveys: The Tailored Design Method, Third Edition provides professionals with practical "how-to" guidelines--grounded in the most current research--on optimally using the internet, mail, and phone channels to their best advantage. Featuring expanded coverage of online surveys, recognized leaders in the field--author Don Dillman and coauthors Jolene Smyth and Leah Christian--show you: Strategies and tactics for determining the needs of a given survey, how to design it, and how to effectively administer it; how and when to use mail, telephone, and internet surveys to your maximum advantage; proven techniques to increase response rates; guidance on how to obtain high-quality feedback from mail, electronic, and other self-administered surveys; direction on how to construct effective questionnaires, including consideration of layout; the effects of sponsorship on the response rates of surveys. A complete start-to-finish guide for every researcher to successfully plan and conduct internet, mail, and telephone surveys, this book presents a review of survey research methods, equipping the reader to increase the validity and reliability, as well as response rates, of your surveys.
Subject Social surveys.
Data Collection.
Correspondence as Topic.
Questionnaires. (OCoLC)fst01085691
Social surveys. (OCoLC)fst01123390
Added Author Smyth, Jolene D.
Christian, Leah Melani.
Dillman, Don A., 1941- Mail and internet surveys.
ISBN 9780471698685 (cloth)
0471698687 (cloth)
Standard No. 9780471698685

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