| Description |
xxi, 326 p. : ill. ; 24 cm. |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
I. The case for Six Sigma beyond the factory floor: 1. A holistic view of Six Sigma -- 2. Addressing the fundamental barrier: "we're different!" -- II. Ensuring successful deployment: 3. Deployment case studies -- 4. A proven deployment road map -- III. Ensuring project success: 5. Project case studies -- 6. Improvement happens project by project -- IV. Overcoming methods and tools challenges -- 7. Unique technical challenges in applying the methods and tools -- 8. Making Six Sigma your strategic signature. |
| Summary |
"Ronald D. Snee and Roger W. Hoerl cover every level of Six Sigma implementation in nonmanufacturing environments: deployment planning and strategy, project execution, methods, statistical tools, and more. Throughout, they illuminate key concepts with case studies from a wide range of businesses and functions. Drawing on their unsurpassed consulting experience, they systematically identify hurdles to success - and best practices for overcoming them."--Jacket. |
| Subject |
Six sigma (Quality control standard)
|
|
Quality control.
|
|
Cost control.
|
|
Organizational effectiveness.
|
|
Health services administration.
|
|
Efficiency, Organizational. |
| Added Author |
Hoerl, Roger Wesley.
|
| ISBN |
013143988X |
|
9780131439887 |
|
9780137145355 |
|
0137145357 |
|
