Includes bibliographical references (p. 271-276) and index.
Contents
Why measurement is so powerful -- When measurement goes bad -- Why measurement goes bad -- Beginning the transformation -- Creating a positive context of measurement -- The focus of measurement -- The integration of measurement -- The interactivity of measurement -- Measurement leadership -- Learning about and from measurement -- The uses and abuses of measurement technology -- Performance measurement maturity -- Transformational measures -- Transformational measurement action plans.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
