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Author Suttle, Marilyn.

Title Who's your Gladys? [electronic resource] : how to turn even the most difficult customer into your biggest fan / Marilyn Suttle and Lori Jo Vest.

Imprint New York : AMACOM, 2009 (Norwood, Mass. : Books24x7.com [generator])

Copies

Location Call No. OPAC Message Status
 Axe Business Pro E-Book  Electronic Book    ---  Available
System Details Mode of access: Internet via World Wide Web.
Note Title from title screen.
File Type Text.
Issued By Digitized and made available by: Books24x7.com.
Form Available also in a print ed.
Bibliography Includes bibliographical references and index.
Subject Customer services.
Customer relations.
Interpersonal relations.
Customer services -- Case studies.
Customer relations -- Case studies.
Genre/Form Electronic books.
Added Author Vest, Lori Jo. Author.
Books24x7, Inc.
Added Title Who is your Gladys?
ISBN 9780814414392
0814414397

 
    
Available items only