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Author Suttle, Marilyn.

Title Who's your Gladys? : how to turn even the most difficult customer into your biggest fan / Marilyn Suttle and Lori Jo Vest.

Imprint New York : AMACOM, 2009.


Location Call No. OPAC Message Status
 Axe Books 24x7 Business E-Book  Electronic Book    ---  Available
Description 1 online resource (xiii, 224 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Title from title screen.
Bibliography Includes bibliographical references and index.
Contents Professional movers: who's your Gladys? -- The Canfield Companies: where's my refrigerator? -- Paul Reed Smith Guitars: starting from scratch -- Singapore Airlines: the tea service tells the story -- ISCO Industries: a good manhole is hard to find -- The Green Company: who's going up the ladder? -- Preston Wynne Spa: massaging egos -- ClearVision Optical: SurveyMonkey around -- Sky Lakes Medical Center: take, don't tell -- Communicore Visual Communications: the happy challenge -- A final review -- The practical points -- Recommended "who's your Gladys?" resources.
Subject Customer services.
Customer relations.
Interpersonal relations.
Customer services -- Case studies.
Customer relations -- Case studies.
Customer relations. (OCoLC)fst00885533
Customer services. (OCoLC)fst00885545
Interpersonal relations. (OCoLC)fst00977397
Genre/Form Electronic books.
Case studies. (OCoLC)fst01423765
Added Author Vest, Lori Jo.
Added Title Who is your Gladys?
Other Form: Print version: Suttle, Marilyn. Who's your Gladys?. New York : AMACOM, 2009 0814414397 (DLC) 2009013269 (OCoLC)319157192
ISBN 9780814414415 (electronic bk. ; Adobe Digital Editions)
0814414419 (electronic bk. ; Adobe Digital Editions)

Available items only