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Print Material
Author Thomas, Ann, 1951-

Title 101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate.

Imprint New York, N.Y. : American Management Association, c2009.

Copies

Location Call No. OPAC Message Status
 Pittsburg 2nd Fl Non-Fiction  658.8 Tho    ---  Available
Description xiv, 367 p. : ill. ; 24 cm.
Bibliography Includes bibliographical references and index.
Source NBK 3/11 PPL
Subject Customer services.
Customer relations -- Management.
Added Author Applegate, Jill.
Performance Research Associates.
Added Title One hundred one activities for delivering knock your socks off service
ISBN 9780814414446 (pbk.)
0814414443 (pbk.)

 
    
Available items only