Includes bibliographical references (p. 207-210) and index.
Contents
The "Coach Approach" to management -- The relationship between manager and employee -- Step 1: Seek the truth -- Step 2: Give feedback -- Step 3: Create a vision and plan -- Step 4: Break through resistance -- Step 5: Observe and mirror -- Step 6: Teach and guide -- Step 7: Recognize, celebrate, and reinforce -- Coaching challenging personalities -- External coaching for managers -- Coaching high-performance teams.
