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| Title |
Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal. |
|
| Imprint |
New York, N.Y. : Harper & Row, c1989. |
|
| Edition |
1st ed. |
| Description |
xxii, 227 p. ; 24 cm. |
| Bibliography |
Includes bibliographical references and index. |
| Subject |
Customer services.
|
| Added Author |
Uttal, Bro.
|
| ISBN |
0060161809 : $19.95 |
|
