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Record 2 of 2
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Author
Vavra, Terry G.
Title
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra.
Imprint
Milwaukee, Wis. : ASQ Quality Press, c1997.
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Status
Axe 2nd Floor Stacks
658.812 V471i
---
Available
Description
xviii, 490 p. : ill. ; 24 cm.
Bibliography
Includes bibliographical references (p. [465]-476) and index.
Subject
Consumer satisfaction -- Evaluation.
ISBN
0873894057 (alk. paper)
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