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Author Van Hove, S. D., author.

Title It's all about relationships : what ITIL doesn't tell you / S.D. Van Hove, Kathy S. Mills.

Publication Info. Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, [2013]


Location Call No. OPAC Message Status
 Axe Books 24x7 IT E-Book  Electronic Book    ---  Available
Description 1 online resource (168 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Bibliography Includes bibliographical references.
Contents Introduction -- Acronyms -- Service Strategy (SS) -- Service Design (SD) -- Service Transition (ST) -- Service Operation (SO) -- Continual Service Improvement (CSI) -- Process Work Products -- References -- ITG Resources.
Summary As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impacts.
Note Print version record.
Subject Information technology -- Management.
Information technology -- Quality control -- Standards.
COMPUTERS -- General.
Information technology -- Management. (OCoLC)fst00973112
Genre/Form Electronic books.
Added Author Mills, Kathy S., author.
Added Title It is all about relationships
What ITIL doesn't tell you
What information technology infrastructure library doesn't tell you
Other Form: Print version: It's all about relationships. IT Governance Publishing, [2013] 1849284849 (OCoLC)851255254
ISBN 9781849284851 (electronic book)
1849284857 (electronic book)
9781849284998 (electronic book)
1849284997 (electronic book)
9781849284844 (paper)
1849284849 (paper)
Standard No. AU@ 000052162211
AU@ 000053295456
DEBBG BV041432692
DEBSZ 397650841
DEBSZ 398286183
GBVCP 785452877
NZ1 16178782

Available items only