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Title
Service innovation management [electronic resource] / guest editor Allard C.R. van Riel.
Imprint
Bradford, England : Emerald Group Publishing, c2005.
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Available to Pittsburg State University patrons only.
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Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
124 p.
Series
Managing service quality: an international journal ; v. 15, no. 6
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject
Customer services.
Quality control.
Genre/Form
Electronic books.
Added Author
van Riel, Allard C. R.
ProQuest (Firm)
ISBN
1845448677
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