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Title Service innovation management [electronic resource] / guest editor Allard C.R. van Riel.

Imprint Bradford, England : Emerald Group Publishing, c2005.


Location Call No. OPAC Message Status
 Axe ProQuest E-Book  Electronic Book    ---  Available
Description 124 p.
Series Managing service quality: an international journal ; v. 15, no. 6
Reproduction Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject Customer services.
Quality control.
Genre/Form Electronic books.
Added Author van Riel, Allard C. R.
ProQuest (Firm)
ISBN 1845448677

Available items only