A new citizen : government alliance -- Introduction -- Global shifts : catalyst for reforms -- How is South Asia changing? -- Learning what makes government work -- Why trust in government is so low -- Leaping over reforms that don't work -- Undeniable improvements in South Asia -- Digital reforms are not without risks -- Solutions -- A model for change -- Proactive smart government -- Proactive smart government innovations use five common tools -- Afterward: Dr. Pamela Johnson, founder Voxiva -- Annex: "Under the hood".
