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Author
Wheatcroft, Peter, author.
Title
Service desk and incident manager : careers in IT service management / Peter Wheatcroft.
Publication Info.
Wiltshire, England : BCS The Chartered Institute for IT, 2014.
2014
Connect to
Available to Pittsburg State University patrons only.
Copies
Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (145 pages) : illustrations, tables.
text rdacontent
computer rdamedia
online resource rdacarrier
Series
BCS Guides to IT Roles
Note
Includes index.
Description based on online resource; title from PDF title page (ebrary, viewed August 8, 2014).
Subject
Computer service industry -- Management.
Information technology -- Management.
Genre/Form
Electronic books.
Other Form:
Print version: Wheatcroft, Peter. Service desk and incident manager : careers in IT service management. Wiltshire, England : BCS The Chartered Institute for IT, c2014 xviii, 126 pages BCS Guides to IT Roles 9781780172330
ISBN
9781780172330
9781780172361 (Kindle)
9781780172347 (electronic bk.)
9781780172354 (electronic bk.)
Available items only
