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Author
Schneider, Benjamin, 1938-
Title
Service quality [electronic resource] : research perspectives / Benjamin Schneider, Susan S. White.
Imprint
Thousand Oaks, Calif. : Sage Publications, c2004.
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Available to Pittsburg State University patrons only.
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Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
xiii, 185 p. : ill.
Series
Foundations for organizational science
Foundations for organizational science.
Bibliography
Includes bibliographical references and indexes.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject
Customer services -- Quality control -- Research.
Customer services -- Management -- Research.
Consumer satisfaction -- Research.
Genre/Form
Electronic books.
Added Author
White, Susan S.
ProQuest (Firm)
ISBN
076192146X (Cloth)
0761921478 (Pbk.)
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