Tackles the mismatch of business expectations and IT activities.
1. There is no 'F' in IT -- 2. The three roles of IT in organizations -- 3. The new business-IT agenda -- 4. Managing technology to maintain business momentum : the first pillar of IT performance -- 5. Managing business results from an IT perspective : new rules, new challenges -- 6. Information leadership in the information age -- 7. A matter of survival : proving the benefits of IT -- 8. Getting, keeping and using the cash : budgeting for IT -- 9. Measures of IT : some principles of measurement -- 10. New IT skills and people -- 11. Applying the model : check your mindset at the door -- 12. To boldly go. -- 13. In the beginning.