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Author

Title The customer-driven company : moving from talk to action / Richard C. Whiteley.

Imprint

Reading, Mass. : Addison-Wesley, c1991.

Location	Call No.	OPAC Message	Status
Axe 2nd Floor Stacks	658.812 W587c	---	Available

Description	308 p. : ill. ; 24 cm.
Bibliography	Includes bibliographical references and index.
Subject	Customer relations.
	Customer services.
ISBN	0201608138 (pbk.)
	0201570904 : $21.95 ($24.95 Can.)