| Description |
265 p. : ill. ; 24 cm. |
| Contents |
Integrity Service Values and Ethics -- Introduction: This Book Is About Your Success -- 1 Pursue Integrity: Do the Right Thing Because It's the Right Thing to Do -- 2 Greet Customers: Put People at Ease and Make Them Feel Important -- 3 Identify Purpose: Choose What to Do with Your Life -- 4 Value Customers: View Everyone as a Creative Person Who Enriches Your Life -- 5 Solve Problems: Increase Your Success by Solving Larger Problems -- 6 Ask How to Help Customers: Find Out What Needs People Have That You Can Help Them Fill -- 7 Assume Responsibility: Make and Keep Commitments That Get Results -- 8 Listen to Customers: Understand Who People Are and How They Think -- 9 Practice Teamwork: Multiply Your Own Personal Power -- 10 Help Customers: Create Extra Value for People -- 11 Set Goals: Expand Your Future Success and Fulfillment -- 12 Invite Customers Back: Cause People to Feel Good About Their Contact with You. |
| Summary |
Ron Willingham offers a new and subtler way of looking at customer service. Integrity Service brings the whole person into the service experience, showing that good customer relationships grow from employees' beliefs about who they are and what's possible for them to achieve, what career rewards they deserve, and what value they can give customers. |
| Subject |
Customer services.
|
| ISBN |
0743270274 (alk. paper) |
|
9780743270274 (alk. paper) |
|
