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Authors (1-4 of 4)
Zeithaml Valarie A
1
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
New York : Free Press ; London : Collier Macmillan, c1990. 1990
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Location
Call No.
OPAC Message
Status
Axe 2nd Floor Stacks
658.812 Z37d
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Available
2
Profiting from services and solutions : what product-centric firms need to know
Zeithaml, Valarie A., author.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014. 2014
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Website
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Axe ProQuest E-Book
Electronic Book
---
Available
3
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM
Zeithaml, Valarie A.
McGraw-Hill Irwin 2006 2006
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Location
Call No.
OPAC Message
Status
Axe Reserve Instructor Book 1st Floor
MURR SERV
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Available
4
SERVICES MARKETING: INTERGRATING CUSTOMER FOCUS ACROSS THE FIRM
Zeithaml, Valarie A.
Mc-Graw Hill Irwin 2009 2009
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Axe Reserve Instructor Book 1st Floor
MURR SERV C.2
---
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