Description |
viii, 148 p. : ill. ; 28 cm. |
Bibliography |
Includes bibliographical references and index. |
Contents |
Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies. |
Subject |
Electronic reference services (Libraries)
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ISBN |
9780838909751 (alk. paper) |
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0838909752 (alk. paper) |
Standard No. |
AU@ 000042966585 |
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CDX 8203190 |
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NZ1 12520635 |
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GEBAY 10681517 |
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