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Author Dugan, Robert E., 1952-

Title Viewing library metrics from different perspectives : inputs, outputs, and outcomes / Robert E. Dugan, Peter Hernon, and Danuta A. Nitecki.

Imprint Santa Barbara, Calif. : Libraries Unlimited, c2009.


Location Call No. OPAC Message Status
 Axe 3rd Floor Stacks  025.5877 D878v 2009    ---  Available
Description xv, 346 p. : ill. ; 26 cm.
Bibliography Includes bibliographical references and index.
Contents Introduction -- Related literature -- Assessment and evaluation -- The library perspective -- The customer perspective -- The institutional perspective-- The stakeholder perspective -- Benchmarking and best practices -- Metrics for marketing and public relations -- Management information systems -- Utilizing metrics: interpretation, synthesis, and presentation -- The joys of metrics -- Appendices : A. Inputs: library perspective (reported as numbers) -- B. Inputs: library perspective (reported as ratios/percentages) -- C. Outputs: library perspective (reported as numbers) -- D. Outputs: library perspective (reported as ratios/percentages) -- E. Selected examples of process metrics -- F. Selected examples of trend metrics -- G. Examples of qualitative metrics -- H. Customer perspective -- I. Institutional perspective -- J. Stakeholder perspectives (examples) -- K. Selected metrics used by libraries for benchmarking and best practices -- L. Marketing and public relations -- M. Selected metrics from library reports -- N. Some metrics related to scholarly communication -- O. COUNTER Code of Practice, release 3 (August 2008)
Subject Academic libraries -- United States -- Statistics.
Library statistics -- United States.
Academic libraries -- United States -- Evaluation.
Libraries -- United States -- Evaluation.
Libraries and colleges.
Libraries and institutions.
Added Author Hernon, Peter.
Nitecki, Danuta A.
ISBN 9781591586654 (acid-free paper)
1591586658 (acid-free paper)

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