| Description |
viii, 148 p. : ill. ; 28 cm. |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies. |
| Subject |
Electronic reference services (Libraries)
|
| ISBN |
9780838909751 (alk. paper) |
|
0838909752 (alk. paper) |
| Standard No. |
AU@ 000042966585 |
|
CDX 8203190 |
|
NZ1 12520635 |
|
GEBAY 10681517 |
|
