| Description |
xx, 307 p. : ill. ; 23 cm. |
| Note |
"Powerful techniques for improving communication and disarming verbal attacks"--Cover. |
| Bibliography |
Includes bibliographical references (p. [293]-302) and index. |
| Contents |
The male/female communication problem -- Some basic terms and concepts for discussing language -- "Oh, that's only semantics!" -- The role of body language in communication -- Breakdown point: hostility loops -- Breakdown point: mountains or molehills? -- How to complain-and still be heard -- How metaphors filter perception and complicate communication -- Using the language traffic rules -- Patterns of verbal abuse and verbal violence -- The problem of sexual harassment -- Breakdown points-time, space, and inner space -- How to achieve intimacy -- Conclusion: speaking the same language. |
| Subject |
Verbal self-defense.
|
|
Sex differences (Psychology)
|
| ISBN |
0471580163 (pbk. : acid-free paper) : $12.95 |
|
0471305065 (cloth : acid-free paper) |
|
