What are unions? -- How your union operates -- A member's rights and responsibilities -- The union's responsibility to its members -- Your union contract: getting there -- Your union contract: what it covers -- Grievances: enforcing workplace law -- Arbitration: the end of the line -- Where do workplace rights come from? -- If you get in trouble ... -- The union's face outside the workplace -- Your role in your union -- Glossary -- Helpful contacts -- Directory of unions.